How do I give someone a proxy to take receipt of my registered mail?

You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways.

• Give a proxy in the My bpost app

  You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.

  • Open the app and tap first ‘More’, then ‘delivery preferences’.
  • Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps.
  • You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card.

   

• Set up a proxy on your failed delivery notice

  If you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:

  • Simply add the requested details on the rear and sign.
  • Give this to the person you choose, along with a copy of the front and back of your ID card.

  To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:

  • Their own ID card;
  • The failed delivery notice as completed and signed by you;
  • The copy of your ID card.

• Set up a proxy using a written postal proxy

  You can also fill out this postal proxy form. Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:

  • Their own ID card;
  • The failed delivery notice as completed and signed by you;
  • The copy of your ID card.