Question 1

Can a minor receive registered mail?

Accepted Answer

A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).

Question 2

What do I need to pick up my registered mail?

Accepted Answer

If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point:The failed delivery noticeYour ID cardIf you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail.Have someone else pick it up?You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy.

Question 3

How do I give someone a proxy to take receipt of my registered mail?

Accepted Answer

You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways.Give a proxy in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card.&nbsp;Set up a proxy on your failed delivery noticeIf you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of your ID card.Set up a proxy using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of your ID card.

3 questions
for the keyword « Allow someone else to accept »

Download My bpost app

The benefits of a bpost account?

3 questions for the keyword « Allow someone else to accept »

Download My bpost app

3 questions
for the keyword « Allow someone else to accept »