Will I receive a failed delivery notice for registered mail?

If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track & Trace.

Set your delivery preference for registered mail

In the My bpost app you can select your delivery preference for registered mail:

• Straight to your letterbox
  You will receive a notification when registered mail is delivered to your letterbox.
• To a designated person
  You give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.

I haven’t received a failed delivery notice

If you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you.

Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.