Question 1

How do I know who the sender of my registered mail is?

Accepted Answer

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track &amp; Trace.For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track &amp; Trace or on your failed delivery notice, customer care cannot give you any extra information either.

Question 2

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

Question 3

I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?

Accepted Answer

In this case, you have two possibilities:Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your placeOr you have the Moving Department at bpost keep your mail until you return.

Question 4

What if I’m not home when the postman comes around with registered mail?

Accepted Answer

If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states:Where you can pick up your mailthe dates and times when you can pick up your mailDelivery preferences for registered mailYou can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options:Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox.Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies.Postpone delivery to your home by one working day.Immediate delivery at a Post Office or Post Point.These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.

Question 5

When and where can I pick up my registered mail?

Accepted Answer

If you have received one, the pick-up location and term will be stated on your failed delivery notice.If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.

Question 6

Where can I pick up the registered mail if I will not be home during delivery?

Accepted Answer

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when.Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 7

Can't the postman keep the registered mail until I am home?

Accepted Answer

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Question 8

How and when can I choose where my registered mail is delivered if I’m not home?

Accepted Answer

You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options:You can postpone delivery until the next working day.You can have the registered mail delivered straight to a Post Office or Post Point.Please note that you won’t be able to change this choice afterward.If you are not at home you can have someone else take receipt of your registered mail based on a proxy.

Question 9

Will I receive a failed delivery notice for registered mail?

Accepted Answer

If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track &amp; Trace.Set your delivery preference for registered mailIn the My bpost app you can select your delivery preference for registered mail:Straight to your letterboxYou will receive a notification when registered mail is delivered to your letterbox.To a designated personYou give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.I haven’t received a failed delivery noticeIf you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you.Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.

9 questions
for the keyword « I'm not home »

Download My bpost app

The benefits of a bpost account?

9 questions for the keyword « I'm not home »

Download My bpost app

9 questions
for the keyword « I'm not home »