What if I am not home when the postman comes around with registered mail?

If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:

• where you can pick up your mail
• the dates and times when you can pick up your mail

Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:

Set up a mandate in the My bpost app

You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.

• Open the app and tap first ‘More’, then ‘delivery preferences’.
• Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.
• You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.

Set up a mandate on your missing delivery notification

If you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:

• Simply add the requested details on the rear and sign.
• Give this to the person you choose, along with a copy of the front and back of your ID card.

To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:

• Their own ID card;
• The failed delivery notice as completed and signed by you;
• The copy of the back and front of your ID card.

Set up a mandate using a written postal proxy

You can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:

• Their own ID card;
• The failed delivery notice as completed and signed by you;
• The copy of the back and front of your ID card.