Question 1

Why do I always have to show my ID card to receive a registered mail ?

Accepted Answer

We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law (see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity.That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.Valid documents other than your ID cardYou can have the delivery person take a photo of another official proof of identity rather than your ID card.&nbsp;Have registered mail delivered straight to your letterboxYou can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.

Question 2

How do I receive registered mail?

Accepted Answer

To receive a registered mail, you need to show your identity card and provide a signature. This is required by law because it is a document of legal value. Therefore, the letter carrier must verify that the shipment is handed to the right person.Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 3

I don’t want a photo to be taken of my ID card. Are there any alternatives?

Accepted Answer

There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail.You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass.You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that.Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead.You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.

Question 4

What happens to the photo of my proof of identity taken during the delivery of registered mail?

Accepted Answer

We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person.It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.

Question 5

How do I know if registered mail is on its way to me?

Accepted Answer

If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app.If you are unable to take receipt of this registered mail item, you have two options:You can have it delivered straight to your letterboxYou can designate someone else to take receipt on your behalf

Question 6

Why was I not notified of my incoming registered mail?

Accepted Answer

Incoming registered mail is scanned to check that the name on the envelope is the same as the name in your account. You will receive notification of incoming registered mail in the following situations:If you have a My bpost app accountIf you have a MyPreferences accountIf you have been to a Post Office or Post Point to request delivery of registered mail straight to your letterboxWe won’t be able to send a notification if the name on the envelope is not exactly the same as the name in your account. To avoid this, add all possible versions of your name in your account (for example Alexandre Jansen, Alex Jansen, and A. Jansen).You may also want to check that you haven’t turned off registered mail notifications. It’s easy to turn these notifications back on in the My bpost app.

Question 7

I didn’t receive an email confirmation of my mandate with QR code. What should I do?

Accepted Answer

In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram.&nbsp;

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