Frequently asked questions
Greeting cards and postcards
Mobile Postcard
Mobile Postcard app
Do I need internet access to make a postcard using Mobile Postcard?

Do I need internet access to make a postcard using Mobile Postcard?

You do not need internet access to make a postcard, but you do need it to send and pay for your postcard. Working offline is handy if you are on holiday at a destination where there is hardly any internet. You make your postcards where and when you want. You then send them when you have access to a mobile network or Wi-Fi. Important: the internet connection must be strong enough to allow you to upload your postcard.

Make a postcard
How do I download the Mobile Postcard app?
On your smartphone or tablet, go to Google Play or the App Store and type ‘bpost Mobile Postcard’ in the search bar. Download the app for free and use it to make real postcards with photos and videos on your smartphone or tablet. Below this answer, you'll also find links to download the app for Android or iOS. For the app to work properly, your smartphone or tablet is best meeting the following system requirements: Download the app: For Android devices: Android 8 For Apple devices: iOS 14 Please make sure that you also have an adequate internet connection (via Wi-Fi or 4G).
What should I do if the Mobile Postcard app freezes or is slow?
  • Download the latest version: we update the app regularly. Make sure that you are using the latest version. Check if there is an update in the App Store or Google Play.
  • Restart the app: if a new version is not available, close the app completely, then reopen it.
  • Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app.
  • Contact the Customer Care Centre: if the problem isn't solved with all these steps, be sure to contact the customer service. We will work as quickly as we can to solve the technical problem.
Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and the version of the app. You can find the version in the app under Menu > Version of the app.
Does the Mobile Postcard app work on computers, tablets and smartphones?
Mobile Postcard is an app from bpost that is designed to work on your smartphone and tablet. It allows you to add a theme, stickers and a message to photos. bpost then transforms this into a real postcard. We send it to the addresses you choose, whether they're in Belgium (within three workdays) or abroad. It's a great way for you to surprise family and friends. And they're excellent as birthday cards or other greeting cards. Download the app:  For Android devices For iPhone or iPad What if you're on a computer? We have a different program for you to use. It's called MyCard. It allows you to do everything you're able to do with the Mobile Postcard app - it's just designed for use on a computer. Download it and make your postcard today! Download MyCard for computer.
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Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126