Question 1

How much does it cost to send a postcard from outside Belgium?

Accepted Answer

All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.

Question 2

Do I need credits to send a postcard with Mobile Postcard?

Accepted Answer

You do not need credits to send a postcard. You're also able to pay per order (for one or more postcards).However, purchasing credits in advance does have its advantages:You save time because you don't have to pay on a postcard by postcard basis.You save money because your postcards cost less with credits.

Question 3

How much does it cost to send a photo card or video card to an address outside Belgium?

Accepted Answer

Check the Mobile Postcard website for current prices. You pay for your postcard upon shipment, or you purchase credits in advance – your postcard is always cheaper with credits.Prices to send a photo or video postcard to an address outside Belgium:photo card to an address outside Belgium: 1.5 credits.video postcard to an address outside Belgium: 1,75&nbsp;credits.

Question 4

How many credits do I need to send a Mobile Postcard?

Accepted Answer

This depends on the type of postcard and the destination:'Non-priority' postcard to Belgium: 1 credit'Priority' postcard to Belgium: 1.25 creditsPostcard to a country other than Belgium: 1.5 credits'Non-priority' video card to Belgium: 1.25 credits • 'Priority' video card to Belgium: 1.5 creditsVideo card to a country other than Belgium: 1.75 creditsSee all our rates under the menu option 'Cards and evelopes'.

Question 5

I received a promotional code for a Mobile Postcard. Where do I enter the code?

Accepted Answer

You enter the promotional code after creating the postcard, when you are ready to send it – after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.

Question 6

Can I get an invoice for my company?

Accepted Answer

An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.

Question 7

Do I have to enter my bank account details in advance to make a postcard?

Accepted Answer

You do not have to enter your bank account details when you make a postcard with the Mobile Postcard app. We only need those details when you send your personalised postcard or buy credits.

Question 8

Which banking apps does the Mobile Postcard app support?

Accepted Answer

It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.

Question 9

I paid but I don't see my credits in the app. What should I do?

Accepted Answer

When you buy credits for postcards, they should appear in your app immediately. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in. Check whether the payment was successful. And check that you are logged in with the same email address as you used to buy the credits. If you check everything and still don't see the credits in the app, contact customer service.

Question 10

I am not able to pay for my postcard. What do I do now?

Accepted Answer

Payment problems are usually related to:Your internet connection: check whether your internet connection is strong enough. Try again when when you have a better Wi-Fi signal or a reliable 3G or 4G signal.The operating system of your device: the Mobile Postcard app works best on the two latest versions of iOS and Android.

Question 11

How can I pay for a postcard with Mobile Postcard?

Accepted Answer

You pay with VISA, MasterCard, Bancontact, bpaid or PayPal. You can pay for your order when you send the postcard(s). Or you buy credits in advance. With credits you pay less per card, the whole process is quicker, and you can send several postcards at the same time with the app. If you received a promotional code, you enter it after adding the address of the addressee.

Question 12

How soon after payment do credits appear in the Mobile Postcard app?

Accepted Answer

Credits for personalised postcards appear in your app immediately after your payment. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in using the same address as you used when you bought the credits.

Question 13

How much does a video postcard with Mobile Postcard cost?

Accepted Answer

The price of a video card depends on the following factors:The sending method for your video card: 'Priority' (delivered the next workday) or 'Non-priority' (delivered within three workdays).The destination of your video card: Belgium or abroad.The number of credits that you purchase in advance. (You can also make just one video card and pay for it.)By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under 'Cards and envelopes'.

Question 14

Are there separate prices for entrepreneurs?

Accepted Answer

Entrepreneurs who want to allow their clients to send postcards should use Mobile Postcard Pro. You're able to give your clients a free card to send with the app using a promotional code. Perfect if, for example, you have a stand at a fair and want to allow visitors to send a card to someone.

Question 15

Can I pay for my postcards with a foreign bank card?

Accepted Answer

You can pay for your postcards and credits with a foreign bank card.

Question 16

How do I get discounts for Mobile Postcard?

Accepted Answer

Promotions are announced from time to time via email or push message. Be sure to accept push notifications. You do this in the settings of your smartphone or tablet. Indicate that you “allow messages”. Emails with discounts or useful tips are sent to the email address that you registered with. Make sure that your email preferences are correct under Menu &gt; My account.

Question 17

How long is the Mobile Postcard promotional code valid?

Accepted Answer

The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.

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17 questions for the keyword « Payment »

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17 questions
for the keyword « Payment »