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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
Receive a parcel
Something has gone wrong
Parcel still on its way
Upon delivery
Unhappy with the postman’s work
18
questions
for the keyword
« Something has gone wrong »
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
My parcel has been in transit for longer than expected. What should I do?
How can I submit a complaint if my parcel is lost or damaged?
My parcel remains 'in preparation'. What does this mean and what can I do?
Why should I contact the sender if my parcel has not been delivered?
My parcel is lost. What do I do now?
I was home but the postman didn't ring my doorbell. How can I report this?
My delivery address is wrong in Track & Trace. What should I do?
My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
My parcel should have been delivered to my home address, but was sent back to the sender. Why, and can I still collect it?
My parcel was delivered to a Pick-up point, but was sent back to the sender. Why?
I cannot find my parcel in my safe place. What do I do now?
Why should I contact the sender if my parcel is damaged?
My parcel was delivered too late. What should I do?
How can I follow my parcel online and how do I know when it arrives at the sender's address?
My parcel is damaged. What do I do now?
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