Question 1

When can I follow my parcel with Track & Trace?

Accepted Answer

As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track &amp; Trace using the barcode.You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track &amp; Trace. This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost.As soon as the sender hands your parcel over to bpost, you will be able to track it.

Question 2

When will my national parcel be delivered within Belgium?

Accepted Answer

After we have received your parcel from the sender, we try to deliver all parcels sent within Belgium&nbsp;the next workday. You can follow the status of your parcel with Track &amp; Trace and the My bpost app using your barcode. The stated time slot&nbsp;for delivery is an indication; 95% of the parcels are delivered within this time slot.More information about the delivery period of international parcels.

Question 3

My parcel remains 'in preparation'. What does this mean and what can I do?

Accepted Answer

This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed.Most parcels are processed within 5 days after the sender has chosen bpost as postal service.After 5 days, my parcel still has the status 'in preparation'I am the receiverContact the sender to find the best solution for your order (e.g. reship your order or receive a refund). The sender is the only one who can start an investigation via bpost.I am the senderIf you are the sender of the parcel, please contact our customer service using our online form. This way you can immediately provide all the necessary information and documents to start an investigation.

Question 4

How do I know who is the sender of my parcel?

Accepted Answer

&nbsp;Based on your parcel's barcode number, you can check the name and address of the sender with Track &amp; Trace and the My bpost app.

Question 5

What does a barcode look like and where can I find it?

Accepted Answer

There are several bpost barcodes in circulation for parcels. Here are the most common ones.24 digits starting with 3299 or 3232 (e.g. 329998745632147852365873)18 digits starting with 3232 (e.g. 323256984521032569)13 characters starting with two letters (CE, EE, CD, CZ) and ending with two letters (e.g. EE123456789BE)27 characters starting with JJBEA (e.g. JJBEA2356412012365478896541)The following barcodes are used for registered mail:30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890)13 characters for international registered mail, starting with R (e.g. RA123456789FR)You’ll find the barcode in the following places:shipping labelreceiptmailing receiptnotice of absence (see image)confirmation emailcommunication from the sender

Question 6

How and when will I be informed that my parcel is being delivered?

Accepted Answer

You will receive several emails throughout the delivery process of your parcel:You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address.When your parcel is sorted, you will receive an email confirming the planned delivery date and allowing you to choose a delivery preference, including the option for next working day delivery.On the day of delivery, you will receive an email stating the time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered.If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email.If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email.Every email includes a link to track your parcel via our Track &amp; Trace page.You can also track your parcel at any time in the My bpost app or on Track &amp; Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.

Question 7

Which mail or shipments does bpost deliver on Saturday and Sunday?

Accepted Answer

bpost delivers during the weekend in certain cases. This depends on the type of shipment, the sender and the delivery address. Letters and registered mail are currently only delivered on weekdays.Some senders, such as certain web shops, have agreements with bpost to have their parcels delivered to home addresses on Saturdays and Sundays.It is therefore possible that your parcel will be delivered:to a Pick-up point or Parcel Locker on Saturday between 8:00 and 17:00or to your home on Sunday between 9:00 and 19:00You can follow the status of your parcel via the My bpost app or Track &amp; Trace.

Question 8

I am expecting a parcel, but have not received a barcode. What do I do now?

Accepted Answer

Have you lost the barcode of your parcel or did you not receive one? Then you can do the following:If you bought something from an online shop, you usually receive an email containing the barcode of your parcel. The online shop might also send you a link to the Track &amp; Trace page (with your barcode filled in) of the parcel service that will deliver your parcel.If you didn’t receive a barcode, ask the sender about this.

Question 9

How do I know if I can track my shipment?

Accepted Answer

You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination.The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice.To track your shipment, you need to enter the full barcode via Track &amp; Trace or in the My bpost app.

Question 10

The delivery address on my parcel is wrong. Now what?

Accepted Answer

The address listed in Track &amp; Trace or the My bpost app is based on the address provided by the sender to bpost.The address is not my current addressUnfortunately, we cannot change it. The shipment will be delivered to the address indicated. Check whether your profile details are up to date in the online shop where you placed an order.The address is wrong or incompleteIf you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track &amp; Trace. Provided that:Your parcel has not yet arrived at our sorting centre.Both the correct and incorrect address share the same postal code.The delivery address is not a Pick-up point.Your parcel is sent from Belgium.Tip: always check that your address details are up to date when ordering from an online store.I cannot change the delivery address (anymore)Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label.If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track &amp; Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken.My shipment comes from outside the EUIf you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.

Question 11

I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?

Accepted Answer

Regrettably, that is not possible.

Question 12

I am not expecting a parcel. Why did I receive an email?

Accepted Answer

It's possible that a parcel was incorrectly announced by the sender. Ignore the email if you are not expecting a parcel from this sender.

Question 13

I can't track my shipment with the barcode, why is that?

Accepted Answer

This is the case when your barcode starts with the letter “U”. Barcodes starting with “U” are only created to allow shipments through customs. For this shipment, the decision was made to deliver without Track &amp; Trace. This can be the choice of the sender or the recipient when purchasing from the online shop. Shipments with this barcode are processed like letters and will arrive within a maximum of 5 workdays after customs clearance.

13 questions
for the keyword « Follow my parcel »

Download My bpost app

The benefits of a bpost account?

13 questions for the keyword « Follow my parcel »

Download My bpost app

13 questions
for the keyword « Follow my parcel »