My parcel remains 'in preparation'. What does this mean and what can I do?

As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track & Trace using the barcode. You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track & Trace. This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost. As soon as the sender hands your parcel over to bpost, you will be able to track it.

After we have received your parcel from the sender, we try to deliver all parcels sent within Belgium the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.

This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service. After 5 days, my parcel still has the status 'in preparation' I am the receiver Contact the sender to find the best solution for your order (e.g. reship your order or receive a refund). The sender is the only one who can start an investigation via bpost. I am the sender If you are the sender of the parcel, please contact our customer service using our online form. This way you can immediately provide all the necessary information and documents to start an investigation.