What does delivery to a safe place mean?

Ask whether someone else (a neighbour or co-occupant) found your parcel in your safe place. Small parcels can also be delivered in your letterbox. If you still cannot find your parcel, contact the sender for a solution. Only the sender can submit a complaint regarding an untraceable parcel. If you chose a safe place under My Delivery Preferences and this was not respected, you can report this via the online form at the bottom of this page. Please note that in some cases we can't deliver to your safe place. Discover in which cases.

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood. If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips:

• Make sure that the chosen place is safe, dry and easily accessible.
• Upload 2 photos via MyPreferences to help our postmen.
• Your safe place can be the garden shed or a spot under a lean-to.

Please note that in some cases we can't deliver to your safe place. Discover in which cases.