Can my parcel be delivered to my neighbour or a safe place?
If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.
If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.
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If you didn't find an answer to your question?
Please contact us.
Call
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.