Question 1

I was not home when the postman passed by. Where is my parcel now?

Accepted Answer

I was not home when the postman passed by. Where is my parcel now?What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app.I have already specified my delivery preferencesIf you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.I have not specified my delivery preferencesIn that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days.Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track &amp; Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

Question 2

I just missed my parcel. Can the postman pass by again today?

Accepted Answer

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.I have not yet set any delivery preferencesIf you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:Digitally in the My bpost app or in Track &amp; Trace, if we know your email address.By means of a failed delivery notice if we cannot reach you digitally.In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.I have set delivery preferencesIn this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track &amp; Trace.

Question 3

How do I know when I can collect my parcel?

Accepted Answer

You can always check online (via e-mail, Track &amp; Trace or the My bpost app) when your parcel will be available.My parcel will be delivered directly to a Pick-up point or Parcel LockerIn this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel LockerIf your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel.If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 4

My parcel could not be delivered to my home. Where and when can I pick it up?

Accepted Answer

If you haven’t yet set your delivery preferences, we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day.You will receive a notification in the My bpost app or its status will be updated in Track &amp; Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.I received a failed delivery noticeWe leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track &amp; Trace before you go to the Pick-up point.

Question 5

Can I have my parcel transferred to a different Pick-up point?

Accepted Answer

No, regrettably that is not possible. Change your delivery preferences if you want your parcels to be brought to a different Pick-up point in your neighbourhood in the future, if you are not home.

Question 6

Why will the postman be passing by a second time after leaving a failed delivery notice?

Accepted Answer

If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.

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6 questions for the keyword « Received a failed delivery notice »

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6 questions
for the keyword « Received a failed delivery notice »