My parcel could not be delivered to my home. Where and when can I pick it up?

I was not home when the postman passed by. Where is my parcel now? What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app. I have already specified my delivery preferences If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point. I have not specified my delivery preferences In that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days. Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

  It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.

You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options:

• In a safe place around your home
• At a neighbour
• At a Pick-up point
• Straight to a Parcel Locker. (The postman will not try to deliver to your home first.)

You can set your delivery preferences for all your bpost parcels or just for individual parcels.

• Additional options when your parcel is on its wayWhen your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options:
  • Have the parcel delivered to another address in your neighbourhood
  • Postpone delivery by one working day
• I have not yet set any delivery preferencesIf you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:
  • Digitally in the My bpost app or in Track & Trace, if we know your email address.
  • By means of a failed delivery notification if we cannot reach you digitally.
  In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days.
• I have set delivery preferencesIn this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.