What if I am not at home when the postman delivers my parcel?

You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options:

• In a safe place around your home
• At a neighbour
• At a Pick-up point
• Straight to a Parcel Locker. (The postman will not try to deliver to your home first.)

You can set your delivery preferences for all your bpost parcels or just for individual parcels.

• Additional options when your parcel is on its way

  When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options:

  • Have the parcel delivered to another address in your neighbourhood
  • Postpone delivery by one working day

• I have not yet set any delivery preferences

  If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:

  • Digitally in the My bpost app or in Track & Trace, if we know your email address.
  • By means of a failed delivery notification if we cannot reach you digitally.

  In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days.

• I have set delivery preferences

  In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.