What if I am not at home when the postman delivers my parcel?
You can choose where a parcel is left if you are not home in MyPreferences.
I have not yet set any delivery preferences
If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:
- Digitally in the My bpost app or in Track & Trace, if we know your email address.
- By means of a failed delivery notice if we cannot reach you digitally.
I have set delivery preferences
In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.
If you didn't find an answer to your question?
Please contact us.
Web form
Call
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.