Question 1

I was not home when the postman passed by. Where is my parcel now?

Accepted Answer

I was not home when the postman passed by. Where is my parcel now?What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app.I have already specified my delivery preferencesIf you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.I have not specified my delivery preferencesIn that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days.Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track &amp; Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

Question 2

Can I phone the postman or follow his route online in order to receive my missed parcel?

Accepted Answer

&nbsp;It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track &amp; Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.

Question 3

What if I am not at home when the postman delivers my parcel?

Accepted Answer

You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options:In a safe place around your homeAt a neighbourAt a Pick-up pointStraight to a Parcel Locker. (The postman will not try to deliver to your home first.)You can set your delivery preferences for all your bpost parcels or just for individual parcels.Additional options when your parcel is on its wayWhen your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options:Have the parcel delivered to another address in your neighbourhoodPostpone delivery by one working dayI have not yet set any delivery preferencesIf you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:Digitally in the My bpost app or in Track &amp; Trace, if we know your email address.By means of a failed delivery notification if we cannot reach you digitally.In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days.I have set delivery preferencesIn this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track &amp; Trace.

Question 4

I just missed my parcel. Can the postman pass by again today?

Accepted Answer

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.I have not yet set any delivery preferencesIf you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:Digitally in the My bpost app or in Track &amp; Trace, if we know your email address.By means of a failed delivery notice if we cannot reach you digitally.In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.I have set delivery preferencesIn this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track &amp; Trace.

Question 5

My parcel is on its way. Can I still change the delivery address?

Accepted Answer

No, as soon as your parcel is on its way, bpost will deliver it to the address indicated on your parcel.However, you can still change your delivery preferences up to 10 minutes before delivery. This way, you can have it delivered to a neighbour or to a safe place near your home.Tip: You can also let the My bpost app know where you would like your parcels delivered if you are not at home.

Question 6

My parcel could not be delivered to my home. Where and when can I pick it up?

Accepted Answer

If you haven’t yet set your delivery preferences, we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day.You will receive a notification in the My bpost app or its status will be updated in Track &amp; Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.I received a failed delivery noticeWe leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track &amp; Trace before you go to the Pick-up point.

Question 7

Who can accept my shipment?

Accepted Answer

Who is allowed to accept your shipment depends on the type of shipment.My shipment is a parcelAnyone at home at your address can accept your parcel, including household help or your partner, even if it is a parcel requiring a signature upon receipt.If we deliver to your (chosen) neighbour, anyone present at that address can also accept the parcel.My shipment is registered mailYou can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’.&nbsp;In the case of registered mail, only you (or your proxy) can accept the shipment upon presentation of an ID card.

7 questions
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7 questions for the keyword « Not at home at the time of delivery »

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7 questions
for the keyword « Not at home at the time of delivery »