How do I dispute import costs on a gift?
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift.
If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs.
To do so, ask the sender to send you an e-mail confirming:
- the contents of the shipment
- the value (in €) of the shipment
- that your shipment is a gift
Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
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