How can I file a complaint to bpost?

There are several ways to get an answer to your questions or to get in touch with bpost.

• Online  You can usually find an answer to your question via our frequently asked questions. In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time. You can also file a complaint online via our complaint forms. For some services (i.e. bpaid, Service de Déménagement, Track & Trace) we can be reached by chat. 
• By phone at 02 278 51 26
• In a Post Office, Post Point or Parcel Point You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.
• By post You can also reach us by post at the address below. The letter doesn’t have to be stamped. bpost
  Box 5000
  1000 Brussels

Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.Use our online form (quickest way)Choose your specific situation below and complete the corresponding online form.Parcel damaged, lost or not delivered > 
Mail not received or only partially received >
Not happy with postman > 
Parcel not delivered according to my delivery preferences >
Complaint about the Moving Service (NL) >If you have a different complaint, please call our customer service (+32 2 278 51 26).Monday - Friday :
08.00 – 12.30
13.00 – 18.00Saturday :
09.00 – 13.00

You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.

Do not believe every text message or e-mail and don't just enter your personal details First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message. Check the web address A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link. Help prevent phishing Forward suspicious messages to abuse@bpost.be. This way, you will help prevent others from becoming victims of scammers.