How do I contact bpost's customer services?

There are several ways to get an answer to your questions or to get in touch with bpost.

  • Online 

    You can usually find an answer to your question via our frequently asked questions. In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time.

    You can also file a complaint online via our complaint forms.

    For some services (i.e. bpaidService de DéménagementTrack & Trace) we can be reached by chat. 

  • By phone at 02 278 51 26

  • In a Post Office, Post Point or Parcel Point

    You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.

  • By post

    You can also reach us by post at the address below. The letter doesn’t have to be stamped.

    bpost
    Box 5000
    1000 Brussels

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.