How and where can I request proof of receipt?

You can request proof of receipt for registered mail in two ways:

• In the My bpost app
• At a Post Office or Post Point

Requesting proof of receipt in the My bpost app

Follow these steps:

• Open the app and tap “registered mail” from the list of products that can be sent.
• From the options select “digital acknowledgement of receipt”.
• Confirm your order to request proof of receipt.
• Once your registered mail has been delivered you will see the signed proof of receipt in the app.

Requesting proof of receipt at a Post Office or Post Point

Follow these steps:

• Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.
• Fill out both forms.
• Check the proof of receipt box on the barcode label and the proof of deposit.
• Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.
• Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point.
• Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.