Question 1

How can I track my registered mail online?

Accepted Answer

Go to Track &amp; Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.

Question 2

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 3

How much does registered mail cost?

Accepted Answer

The price of registered mail depends on the following factors:weightsizetype of registered mailCalculate the price of your registered mail (letter or parcel) with our price calculator.

Question 4

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 5

How do I send registered mail to a Belgian address?

Accepted Answer

You can send registered mail to a Belgian address in various ways.In the My bpost appYou can prepare your registered mail item in the My bpost app.You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point.In the My bpost app you can choose from:Standard registered mailRegistered mail with proof of receipt&nbsp;At a Post Office or Post PointThe person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from:Standard registered mailRegistered mail with proof of receiptRegistered mail with personalized insurance (for items of value)

Question 6

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 7

When will my registered mail be delivered?

Accepted Answer

Registered mail is delivered to addresses in Belgium the next working day. You can track your registered mail in the My bpost app or in Track &amp; Trace.If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.

Question 8

How and where can I request proof of receipt?

Accepted Answer

You can request proof of receipt for registered mail in two ways:In the My bpost appAt a Post Office or Post PointRequesting proof of receipt in the My bpost appFollow these steps:Open the app and tap “registered mail” from the list of products that can be sent.From the options select “digital acknowledgement of receipt”.Confirm your order to request proof of receipt.Once your registered mail has been delivered you will see the signed proof of receipt in the app.Requesting proof of receipt at a Post Office or Post PointFollow these steps:Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.Fill out both forms.Check the proof of receipt box on the barcode label and the proof of deposit.Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.Drop off your mail item with the proof of deposit&nbsp;and proof of receipt at a Post Office or Post Point.Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.&nbsp;.custom_img{margin-top:2rem;}.custom_img img{width:100%;}&nbsp;

Question 9

What stamps do I need to frank registered mail?

Accepted Answer

How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.At a Post Office or Post PointIf you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.In the My bpost appYou can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.

Question 10

How can I be sure that the addressee has taken receipt of my registered mail item?

Accepted Answer

You can use Track &amp; Trace to see when your registerd mail was received. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.

Question 11

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 12

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 13

Can I prepare a registered mail item online?

Accepted Answer

You can prepare a registered mail item to an addressee in Belgium in the My bpost app. By doing so you don’t necessarily need to go along to a Post Office.Shipping label in the My bpost appYou can create a shipping label to affix to your registered mail item in the My bpost app. You then drop the item off:At a Post OfficeAt a Post PointIn a Red LetterboxAt the moment you cannot create a shipping label for your registered mail items on a tablet or a computer.At a Post Office or Post PointYou can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this.At the moment you cannot send registered mail in the form of an email with bpost.

Question 14

How do I know if my registered mail has been delivered?

Accepted Answer

You can track your registered mail item and see when it is delivered in Track &amp; Trace. Affix proof of receipt when you want proof that the addressee has taken receipt of your mail item.

Question 15

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 16

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 17

Will I receive proof of deposit if I hand in my registered mail item?

Accepted Answer

Yes, you also receive proof of deposit when sending registered mail.If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app, you will see a digital proof of deposit when the registered item enters our network.In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.

Question 18

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 19

What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?

Accepted Answer

All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home.You can also prepare your registered mail item in the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.

Question 20

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 21

Where should I drop off my registered mail?

Accepted Answer

You can drop off your registered mail at 3 different locations:At a Post OfficeAt a Post PointIn a Red Letterbox. Note: you can only do this if you use a shipping label that you create using the My bpost app.

Question 22

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging.Mail in an envelopeMake sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a label&nbsp;Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mm&nbsp;Required details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:of the addressee (on the front, lower-right corner)of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value:written in fullin EUROSOn the top you must attach a white paper with:the address of the sender and the addresseethe declaration of the value&nbsp;You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 23

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 24

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 25

How do I require multiple addressees to sign for receipt?

Accepted Answer

If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.Until recently, it was sufficient to include the names of multiple individuals on a single piece of registered mail. (e.g. to Mr X and Mrs Z. In that case, both Mr X and Mrs Z had to sign for receipt).From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Question 26

Can I receive a proof of deposit of my registered mail by email?

Accepted Answer

At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app if you create a shipping label there. The proof of deposit will appear in the app when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.

Question 27

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 28

When do I affix a proof of receipt to my registered mail?

Accepted Answer

You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 29

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 30

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;

Question 31

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 32

Is there a prefranked solution for registered mail?

Accepted Answer

There are various ways to frank registered mail at home.In the eShop or at a Post OfficeYou can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit:10 prior stamps for domestic mail10 registered mail stamps10 proofs of posting for domestic registered itemsThe kit is also available in Post Offices.In the My bpost appYou can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.

Question 33

Can the addressee of my registered mail see who the sender is before delivery?

Accepted Answer

The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track &amp; Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

Question 34

When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?

Accepted Answer

You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day.The proof of deposit will appear in the My bpost app and is a legally valid document proving that your mail item has been posted.

Question 35

Can I change the shipping label for my registered mail?

Accepted Answer

Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.

Question 36

What types of registered mail can I prepare using the My bpost app?

Accepted Answer

You can prepare most types of registered mail using the My bpost app. Please note that the delivery address must be in Belgium. This includes:Normalised registered mail (standard format)Non-normalised registered mail (non-standard format)Registered mail with proof of receiptFor all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.

Question 37

Can I drop off my registered mail in a Red Letterbox?

Accepted Answer

You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app. In all other cases you should drop off your registered mail at a Post Office or Post Point.

Question 38

I didn’t receive a shipping label after payment. What should I do?

Accepted Answer

After payment in the My bpost app you should immediately receive a shipping label for your registered mail item in the app itself and by email. Check your junk folder or spam filter if you cannot find the email. If you are sure you have not received it, contact our customer service.

Question 39

Can bpost print the shipping label for my registered mail for me?

Accepted Answer

After paying for the shipping label for your registered mail, you receive it in digital form in the app and by email. You can print it yourself or have it printed free of charge at a Post Office or Post Point. You simply need to show the digital label to the person at the counter and they will do the rest.

Question 40

How do I receive proof of payment for registered mail?

Accepted Answer

How you receive proof of payment depends on where the item is prepared: using the My bpost app or at a Post Office or Post Point.In the My bpost appAfter payment in the My bpost app you receive a digital proof of payment in the app itself and by email.At a Post Office or Post PointAfter payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

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40 questions for the keyword « Send within Belgium »

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40 questions
for the keyword « Send within Belgium »