Frequently asked questions
Registered mail
Send within Belgium
Prepare
Can I change the shipping label for my registered mail?

Can I change the shipping label for my registered mail?

Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.

How can I follow my Registered Mail online?
Surf to Track & Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.
My registered mail is still 'in transit' after a few days. What should I do?
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.
How do I give a postal mandate to someone so they can accept my registered mail?
You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:
  • download, complete and sign the postal mandate form
  • give a copy of both sides of your ID card to the postal proxy
When the postman comes around, your postal proxy will be asked to show the following documents:
  • his/her own ID card
  • the completed mandate form
  • the copy of both sides of your ID card
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126