Question 1

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 2

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 3

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 4

Will I receive proof of deposit if I hand in my registered mail item?

Accepted Answer

Yes, you also receive proof of deposit when sending registered mail.If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app, you will see a digital proof of deposit when the registered item enters our network.In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.

Question 5

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 6

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 7

When do I affix a proof of receipt to my registered mail?

Accepted Answer

You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 8

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 9

What types of registered mail can I prepare using the My bpost app?

Accepted Answer

You can prepare most types of registered mail using the My bpost app. Please note that the delivery address must be in Belgium. This includes:Normalised registered mail (standard format)Non-normalised registered mail (non-standard format)Registered mail with proof of receiptFor all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.

Question 10

How do I receive proof of payment for registered mail?

Accepted Answer

How you receive proof of payment depends on where the item is prepared: using the My bpost app or at a Post Office or Post Point.In the My bpost appAfter payment in the My bpost app you receive a digital proof of payment in the app itself and by email.At a Post Office or Post PointAfter payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

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The benefits of a bpost account?

10 questions for the keyword « How does it work? »

Download My bpost app

10 questions
for the keyword « How does it work? »