Frequently asked questions
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Who can accept registered mail?

Who can accept registered mail?

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.

 

How can I track my registered mail online?
Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.
My registered mail is still 'in transit' after a few days. What should I do?
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.
How much does registered mail cost?
The price of registered mail depends on the following factors:
  • weight
  • size
  • type of registered mail
Calculate the price of your registered mail (letter or parcel) with our price calculator.
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126