Question 1

How can I track my registered mail online?

Accepted Answer

Go to Track &amp; Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.

Question 2

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 3

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 4

When will my registered mail be delivered?

Accepted Answer

Registered mail is delivered to addresses in Belgium the next working day. You can track your registered mail in the My bpost app or in Track &amp; Trace.If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.

Question 5

How can I be sure that the addressee has taken receipt of my registered mail item?

Accepted Answer

You can use Track &amp; Trace to see when your registerd mail was received. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.

Question 6

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 7

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 8

How do I know if my registered mail has been delivered?

Accepted Answer

You can track your registered mail item and see when it is delivered in Track &amp; Trace. Affix proof of receipt when you want proof that the addressee has taken receipt of your mail item.

Question 9

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 10

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 11

Can I receive a proof of deposit of my registered mail by email?

Accepted Answer

At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app if you create a shipping label there. The proof of deposit will appear in the app when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.

Question 12

Can the addressee of my registered mail see who the sender is before delivery?

Accepted Answer

The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track &amp; Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

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