How can I be sure that the addressee has taken receipt of my registered mail item?

Surf to Track & Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.

You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:

• download, complete and sign the postal mandate form
• give a copy of both sides of your ID card to the postal proxy

When the postman comes around, your postal proxy will be asked to show the following documents:

• his/her own ID card
• the completed mandate form
• the copy of both sides of your ID card