Which items cannot be sent with registered mail?

You can send registered mail to a Belgian address in various ways.

• In the My bpost app You can prepare your registered mail item in the My bpost app. You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app you can choose from:
  • Standard registered mail
  • Registered mail with proof of receipt
   
• At a Post Office or Post Point The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from:
  • Standard registered mail
  • Registered mail with proof of receipt
  • Registered mail with personalized insurance (for items of value)

You can request proof of receipt for registered mail in two ways:

• In the My bpost app
• At a Post Office or Post Point

Requesting proof of receipt in the My bpost app Follow these steps:

• Open the app and tap “registered mail” from the list of products that can be sent.
• From the options select “digital acknowledgement of receipt”.
• Confirm your order to request proof of receipt.
• Once your registered mail has been delivered you will see the signed proof of receipt in the app.

Requesting proof of receipt at a Post Office or Post Point Follow these steps:

• Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.
• Fill out both forms.
• Check the proof of receipt box on the barcode label and the proof of deposit.
• Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.
• Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point.
• Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.

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How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.

• At a Post Office or Post Point If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.
• In the My bpost app You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.