What’s the procedure for registered mail with proof of receipt?

When proof of receipt is required, the receiver must give their name and sign for the mail item at the time of delivery. That gives you peace of mind that the mail item you have sent has been delivered to the right person. The proof of receipt is a legally valid document in the event of a dispute about receipt.

How you receive the signed proof of receipt depends on where the registered mail was created.

• At a Post Office or Post Point

  The receiver must write their name on a paper document, which must then be signed and dated. You receive this proof of receipt in your letterbox.

• In the My bpost app

  The receiver must write their name on a digital document, which must then be signed and dated. You receive this proof of receipt in the My bpost app.