I cannot log in using my password. What should I do?

Try the password you use to log in to one of these bpost tools or applications. It’s possible that this has replaced your current password. That's because bpost is switching to a single bpost account. Forgotten password If you can't remember your password and the password of a different bpost tool or app doesn’t work, you can always request a new password via 'forgot password' on the login screen. You will receive an email with further instructions on how to create a new password. This password will then be valid for all applications and tools linked to the updated bpost account.

The following bpost tools and applications are accessible with the same email address and password:

• bpaid
• Online shipping tool for parcels
• MyPreferences
• My bpost app
• Mobile Postcard
• De Verhuisdienst

You can contact us any time via our personal data webform, if you wish to:

• access your personal data
• modify your personal data
• delete your personal data, including your bpost account
• limit or refuse the processing of your personal data
• a different request related to your personal data

Please note that by deleting your account or personal data, you might no longer be able to access some services. Our customer service may contact you to clarify your request and explain the consequences.