The parcel I ordered is not in the My bpost app, now what?

You will receive an e-mail once your parcel has arrived in the Parcel Locker. This e-mail contains the steps to open the Parcel Locker. You will also find the different steps on the Parcel Locker itself. Parcel Locker with screen

Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a Parcel Locker, you will also find a 6-digit code under the QR code to open the locker.

Take out your parcel and close the door of the locker.

Screenless Parcel Locker The Screenless Parcel Locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the Parcel Locker in order to open it.

First, enable Bluetooth and your location on your smartphone

Open the My bpost app and select the parcel you would like to receive

Follow the steps in the app to connect to the Parcel Locker and the door will open automatically.

Take out your parcel and close the door of the Parcel Locker.

bpost returns your parcel to the sender in the following cases:

• If the sender entered an incorrect address for the Parcel Locker.
• If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
• If you didn't remove your parcel from the Parcel Locker after 5 calendar days.

Contact the sender to be able to receive your parcel.

For Parcel Lockers with a screen, just enter the barcode on the screen. For Screenless Parcel Lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel. If you have opted for direct delivery to a Parcel Locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder.

• If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some Parcel Lockers, you do not need a QR code.
• If you did not receive an e-mail that your parcel is available, please contact a Parcel Locker responsible on 02 320 23 90.