Question 1

What can I use the My bpost app for and how do I pay?

Accepted Answer

The My bpost app is free to install. You can pay for the following bpost products and services in the app:

A shipping label for a parcel. You create the shipping label in the app and pay for it at the checkout.
Import charges for mail shipped from outside the European Union. You may have to pay import charges when you receive a parcel shipped from outside the European Union. You will be notified of this in the app.

You can pay for a shipping label or settle import charges in one of the following ways:

With Payconiq by Bancontact or your banking app with Payconiq by Bancontact functionality or using your card reader.
Mastercard, Visa, Maestro
PayPal

Question 2

I downloaded the My bpost app, but the app doesn't work. What do I do now?

Accepted Answer

Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play. If the My bpost still doesn't react, delete the app then reinstall it.
If you experience problems registering, please contact our customer service. An employee will help you create your account.

Question 3

What can I use the My bpost app for?

Accepted Answer

The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…See the status of parcels in Track &amp; TraceYou can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.Set your delivery preferences for parcelsIn the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery:your preferred neighboura safe place in or around your homeyour preferred pick-up pointYou can also have your parcel delivered straight to a pick-up point or parcel locker.Set your delivery preferences for registered mailIn the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.Create a shipping labelYou always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.Settle import chargesWhen receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.Open screenless Parcel LockersYou can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.

Question 4

Can I download the My bpost app on my tablet?

Accepted Answer

Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store.Download the app:For AndroidFor iPhone

The benefits of a bpost account?

What can I use the My bpost app for and how do I pay?

Download My bpost app