What should I do if the recipient says that the money did not arrive/the transaction is not possible?

If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer. Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender. That can take a while because it must be proved that neither the sender nor the addressee could do anything about the fraudulent withdrawal.

If your addressee has problems when picking up the money, you should contact the Customer Care Center of Ria Money Transfer.

If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.