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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Ria
Something has gone wrong
Lost the code
Money not received
Refund
Change transaction/recipient details
17
questions
for the keyword
« Something has gone wrong »
I want to dispute the transaction: someone else picked up the money. I suspect fraud.
What should I do if the recipient says that the money did not arrive/the transaction is not possible?
I cannot receive the money because my name was misspelled. Who can rectify this?
My name was spelled incorrectly. What must I do to modify the spelling?
What if my money is not picked up?
Can Ria help me get my code back?
What if there is an error in the recipient's details?
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
Can the transaction be modified? How long does that take?
Can I receive the money without the code?
Can someone who finds my code pick up the money?
What if the transaction is called off due to an error in the transfer?
The error lies with bpost or Ria. Not with me. What do I do now?
I lost my PIN code and cannot reach the sender. What should I do?
There is only a small error in my name and I have the PIN code. Isn't that enough?
As the sender, do I have to pay for a correction?
What if I want to stop/cancel the transaction?
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