The error lies with bpost or Ria. Not with me. What do I do now?

You can send money with Ria Money Transfer in five easy steps:

• You complete the ‘Send Money’ form.
• You give the form to the counter clerk together with your identity document and the money.
• You sign as correct and get a receipt that states the PIN code of your transaction.
• You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
• Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this.
Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.