Which mail can I see with Mail Ahead?

Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead: 

  • Letters 
  • Postal cards 

You will be notified of the following mail, though without a scan preview, for: 

  • Certain recurring administrative letters (e.g., Proximus bill) 
  • Some addressed advertising mail (e.g., Colruyt folder) 
  • Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.)  

Is currently not shown in Mail Ahead: 

  • Parcels 
  • Unaddressed mail or mail not addressed to you 
  • Registered mail 
  • Newspapers and most magazines 
  • Mail that is delivered by other postal services 
  • Mail that couldn’t be scanned by the sorting machine 
  • Mail that weighs more than 350 grams 
  • Mail that was sorted by the sender (e.g. some advertising folders) 
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.