Which mail can I see with Mail Ahead?
Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead:
- Letters
- Postal cards
You will be notified of the following mail, though without a scan preview, for:
- Certain recurring administrative letters (e.g., Proximus bill)
- Some addressed advertising mail (e.g., Colruyt folder)
- Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.)
Is currently not shown in Mail Ahead:
- Parcels
- Unaddressed mail or mail not addressed to you
- Registered mail
- Newspapers and most magazines
- Mail that is delivered by other postal services
- Mail that couldn’t be scanned by the sorting machine
- Mail that weighs more than 350 grams
- Mail that was sorted by the sender (e.g. some advertising folders)


If you didn't find an answer to your question?
Please contact us.
Call
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.