Why am I receiving an error message when activating My Mail?

To ensure My Mail (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways:

• Update your address in itsme®

  If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website.

• Update your address in the My bpost app

  If your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app.