Question 1

What is My Mail?

Accepted Answer

My Mail in the My bpost app allows you to see your incoming mail, even before the mail carrier drops it in the letterbox. You will see an image of the outside of your personal mail that you will receive in your letterbox that day.This newly launched feature is in its beta version and not yet available to everyone. Our beta tester community is growing, and you may become part of it soon. Alternatively, you can access it once it’s fully launched.

Question 2

How can I change the address for My Mail?

Accepted Answer

In this beta version of My mail, only your official address from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to have multiple addresses.

Question 3

Which mail can I see with My Mail?

Accepted Answer

My Mail shows you all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in My Mail:LettersPostal cardsIs currently not shown in My Mail:ParcelsUnaddressed mail or mail not addressed to youRegistered mailNewspapers and magazinesMail that is delivered by other postal servicesMail that couldn’t be scanned by the sorting machineMail that weighs more than 350 gramsMail that was sorted by the sender (e.g. some advertising folders)

Question 4

How can I activate or deactivate My Mail in the My bpost app?

Accepted Answer

The new My Mail feature in the My bpost app is currently a beta version. During the testing phase, we limit the number of users to a selection of beta testers.How do I know if I can activate My Mail (beta)?If you’ve received an e-mail or see the ‘My Mail’ tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity and address with itsme®. More options to verify your ID will soon be available.How do I deactivate My Mail (beta)?You can deactivate My Mail in the 'More' menu, in ‘My Mail’ tab. If the switch button is red, My Mail is activated. To deactivate this feature, simply turn off the button. When the button is grey, My Mail is deactivated.

Question 5

Why can I see mail with My Mail that still is not in my letterbox?

Accepted Answer

My Mail shows you all your mail that is processed with our sorting machines at night. The route that your mail travels from the sorting and distribution centres to your letterbox can take a bit longer sometimes. In that case, you will receive the mail that you can already see in the app on the next postal delivery.If you don’t see your mail in your letterbox by the end of the day, you can “Report an issue” on this mail item preview in the app or write us using this online form. We’ll investigate and work on preventing this in the future.

Question 6

Why can’t I see My Mail in the My bpost app?

Accepted Answer

The new feature of the My bpost app called My Mail is a beta version for now. During this testing phase, we limit the number of users to a selection of beta testers.How do I know if I can test it already?If you’ve received an e-mail or see the My Mail tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity with itsme®. More options to verify your ID will soon be available.

Question 7

Why am I receiving an error message when activating My Mail?

Accepted Answer

To ensure My Mail (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways:Update your address in itsme®If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website.Update your address in the My bpost appIf your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app.

Question 8

Why can I only activate My Mail with itsme ®?

Accepted Answer

To ensure a smooth and secure launch of the My Mail service (beta), we’ve chosen the well-known and trusted itsme® solution.We understand that some users, including you, may prefer alternative methods for verifying their identity and address. Therefore, we are actively exploring other technical options for this service.

Question 9

Why can I only use my official name for My Mail?

Accepted Answer

In this beta version of My Mail, only your official name from your itsme® account can be used.This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to use your nicknames or a name you use more frequently.

Question 10

Why isn’t all my mail shown in the My bpost app, and how can I report this?

Accepted Answer

Through My Mail, we aim to give you the fullest possible overview of mail on its way to you. During this test phase, the app shows only mail processed through our sorting machines, with your privacy fully respected. This may mean that some mail arrives in your mailbox without appearing in the app (yet).Help us improve My Mail togetherNot seeing certain mail in the My bpost app? Feel free to share your feedback so we can keep improving this service.

10 questions
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The benefits of a bpost account?

10 questions for the keyword « My Mail »

Download My bpost app

10 questions
for the keyword « My Mail »