Why can’t I see My Mail in the My bpost app?

My Mail in the My bpost app allows you to see your incoming mail, even before the mail carrier drops it in the letterbox. You will see an image of the outside of your personal mail that you will receive in your letterbox that day.This newly launched feature is in its beta version and not yet available to everyone. Our beta tester community is growing, and you may become part of it soon. Alternatively, you can access it once it’s fully launched.

In this beta version of My mail, only your official address from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to have multiple addresses.

My Mail shows you all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in My Mail:

• Letters
• Postal cards

Is currently not shown in My Mail:

• Parcels
• Unaddressed mail or mail not addressed to you
• Registered mail
• Newspapers and magazines
• Mail that is delivered by other postal services
• Mail that couldn’t be scanned by the sorting machine
• Mail that weighs more than 350 grams
• Mail that was sorted by the sender (e.g. some advertising folders)