Why wasn't my parcel delivered to a Parcel Locker?

There can be different reasons why your parcel was not delivered to a Parcel Locker:

• The Parcel Locker was full or out of order due to a technical breakdown.
• Your parcel was too heavy or too large for delivery to a Parcel Locker.
• Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery.

If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.