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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Business portal
Residential
Business
EN
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EN
NL
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DE
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Frequently asked questions
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Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Return a parcel
Parcel damaged
5
questions
for the keyword
« Parcel damaged »
My parcel is damaged. Who should I contact: the original sender or bpost?
How do I submit a complaint if my parcel is damaged?
Can I refuse the parcel from the postman if I see that it is damaged?
Who is to blame for the damage to my parcel?
Should I take photos of my damaged parcel?
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