Regrettably, we cannot help you without the barcode.
You'll find the barcode in the following places:
- consignment ticket
- receipt
- mailing receipt
- notice of absence
- confirmation e-mail
- communication from the sender
0 - 50g | letter or greeting card |
50 - 100g | 4 sheets of A4 paper |
100 - 350g | 20 sheets of A4 paper, dvd in bubble envelope |
350g - 1kg | mobile phone, pair of jeans |
1kg - 2kg | pair of trainers |
2kg - 5kg | books, magazines |
5 - 10kg | laptop, home printer, speaker |
10 - 30kg | TV, computer |
Flood victim? bpost is here to help you.
If you have to relocate because of the floods, bpost will forward your post free of charge for 12 weeks to the address of your choice.
To do so, contact us at 02/278.51.29. Don't forget to have your identity card ready, as well as those of the people aged over 15 who live with you.
Please note: without a request for temporary forwarding, your post will be returned to sender with the indication: 'flood'.
Recent updates
National union action on December 13
Due to the national union action on December 13, the delivery of your parcel may take longer than expected. bpost will make every effort to deliver your parcel as quickly as possible.
We will keep you informed of the latest status of your parcel via Track & Trace and the My bpost app.
End-of-year surcharge
A surcharge of €1,00 (excl. VAT) will be invoiced per parcel sent from 29/11/2024 until 25/12/2024.
Shipments towards Canada, Israel and Lebanon
Shipments towards Canada
Due to a strike at Canada Post, all parcels to Canada will experience considerable delays in delivery.
Shipments towards Israel and Lebanon
Due to the ongoing circumstances, it is no longer possible to send parcels and mail to Israel and Lebanon. Therefore, we need to stop accepting shipments to these destinations for the time being and we also need to return the parcels that are still in transit. We are closely monitoring the situation and will keep you informed of any possible changes.
End-of-year opening hours
All Post Offices will be closed for a full day on December 25-26 and January 1.
On December 24 and 31, all offices will be closed in the afternoon.
Dive into the latest My bpost app features
Is your parcel or registered mail arriving at an inconvenient time? No worries. You can now easily reschedule the delivery or redirect it to another location. And for registered mail, you can just as easily create a shipping label in the app.
Summer happiness also comes with a postcard
Drinks on the beach, ice cream treats or festival fun? Share your summer via Mobile Postcard!
- Personalizable with your photos and video
- From your smartphone to the letterbox
- 1st card for free
Send or Return a parcel ?
Send or return parcels up to 30 kg in Belgium or abroad.
Since November 29th it is only possible to search for parcels based on the bpost barcode.
The possibility to search by 'customer reference' was switched off because some results also showed personal information such as the name and address details of recipients of other parcels. This information could also be misused to fraudulently receive parcels from other people.
The use of the bpost barcode is completely safe, and allows to look up the status of parcels correctly.
If you have questions related to the processing of your personal data, you can contact bpost's Data Protection Office: bpost, Data Protection Office, Munt Centrum (14B), 1000 Brussels
Stamps and registered mail
Buying stamps and sending and receiving registered mail.
Buying stamps
Send registered mail
Receive registered mail
Pick up your parcel when it suits you best
No need to wait at home for your parcel
Choose your Pick-up pointthe impact of Coronavirus on our services
During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.
Find out what has changedA conscious choice for bpost? That’s eco-logical
The turbo on our greening plans is running at full speed in 2024. More of our vehicles are electric, we create sustainable work, and we bring society closer together.