If bpost is responsible for the damage or loss of your parcel or registered mail, you can request a compensation. Whether you are eligible for compensation depends on the method of shipment. Find out how the compensation is calculated for parcels and registered mail
Depending on the type of shipment, you will have to submit certain documents. The table below shows what a valid or invalid proof of non-receipt, proof of delivery, proof of payment and photos of the damage means.
Pay attention: You have to report damage within 7 days after delivery.
Valid documents for receiving a compensation
Type of document | Valid | Invalid |
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Declaration of non-receipt |
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Proof of deposit |
| A screenshot from Track & Trace or the My bpost app with the status of your shipment. |
Proof of value |
| A screenshot of a conversation stating the value of the shipment alone without the bank statement does not constitute proof of value. |
Photos of the damage | Photos of the exact damage to the contents and packaging of the shipment. |
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Calculation of compensation for lost or damaged parcels
Calculation of compensation for loss or damage to registered mail
Registered mail | Standard (no specified value) | With tailor-made insurance (with declared value) |
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Sent within Belgium (national) | Value of the shipment with a maximum reimbursement of €39. For administrative registered mail (R.P.) a maximum of €26 will be reimbursed. | Value of the contents of the shipment with a maximum of the amount of the declared value (max. €5,000) + shipping costs. |
Sent outside of Belgium (international) | Value of the contents of the shipment with a maximum of 30 SDR* + shipping costs (except for registered mail) Example: Suppose your registered shipment is worth €40 and you have paid €16 shipping costs, then you will be reimbursed the maximum as follows: 30 x €1.19 + € 16 shipping costs = €51.7. (Considering € 40 > 30 SDR* (35.7), 30 SDR is applicable in this calculation.) In the case of an M-bag, the following calculation applies: Value of the contents of the shipment with a maximum of 150 SDR* + shipping costs (except for registered mail). | Value of the contents of the shipment with a maximum of the amount of the declared value (max. €25,000) + shipping costs. |
* SDR stands for Special Drawing Rights. This value (currently +/- €1.19) is adjusted every year. More info about SDR.