Who should I contact if something went wrong with my parcel in a foreign country?

Check the status of your parcel with Track & Trace. If the status of your parcel does not change, there may be different causes:

• Your parcel is delayed.
• Our foreign colleagues cannot give Track & Trace information about your parcel.

If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), contact our customer service via the online form at the bottom of this page. We will start an investigation in the relevant country.

Only the sender can ask to open a dossier with us. If you are the recipient, please contact your sender.