The ultimate Track & Trace experience

The ultimate Track & Trace experience

The ultimate Track & Trace experience

Track all your parcels

    Track in the app
    Track in Track & Trace
    Track in the app
    Track in Track & Trace

    Scan the QR code via your
    smartphone camera

    Clarity on your parcel at all times

    Clarity on your parcel at all times

    Know exactly where your parcel is, anytime, anywhere. And of course, when you can expect it to
    arrive. You’ll receive a delivery time slot of no more than 5 hours for each bpost parcel.

    Track a parcel
    Track other parcel deliverers

    Track other parcel deliverers

    Expecting a delivery by DPD, PostNL, GLS? No problem. The My bpost app gives you access to
    tracking information from all your favourite parcel deliverers.

    Add a parcel
    Personalize and centralize

    Personalize and centralize

    From 'Surprise for Sam' to 'Trousers return'... Give every parcel a unique name to track them all
    more easily. And select the parcels you want to receive status updates for.

    Personalize your parcels

    Scan the QR code
    and download the app

    My bpost app: keep track of all your parcels

    • Keep track of all your parcels, including those from other deliverers
    • Change your delivery preferences in the app, up to 5 minutes before delivery
    • Select the parcels for which you would like to receive notifications

    Download de app

    What our customers say

    1.

    The app makes it very easy to track parcels. A map with live location tracking, and a live countdown of the amount of stops that need to be made before reaching your location is excellent.

    2.

    Works perfectly and much better than the previous version with performance issues. Even works with packages from other delivery companies, all in all a great app!

    3.

    Very helpful. I love the delivery tracking precision. Whoever decided to do it deserves a raise. I like getting my deliveries through the Belgian post better than through the competitors because the postman "knows" you and you "know" him. It helps with the quirks that sometimes happen like a wrongly filled address or name.

    4.

    Works like a charm, easily configure your delivery preferences, get the bare minimum of notifications and has a dark mode. Great app!

    5.

    Very perfect..thanks for such a quick delivery and safe as well..👍🏿👍🏿

    6.

    Easy to use once you have an account, handy keeping track, don't forget to allow the use of location if you want to open a locker with the app

    You may still be asking yourself these questions.

    You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app:

    • Click on ‘add a shipment’ on the app start screen
    • Enter the parcel's barcode number or scan the barcode with the app.
    • Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list.
    • Enter the postcode of the delivery address.

    The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…

    • See the status of parcels in Track & Trace

      You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.

    • Set your delivery preferences for parcels

      In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery:

      • your preferred neighbour
      • a safe place in or around your home
      • your preferred pick-up point

      You can also have your parcel delivered straight to a pick-up point or parcel locker.

    • Set your delivery preferences for registered mail

      In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.

    • Create a shipping label

      You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.

    • Settle import charges

      When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.

    • Open screenless Parcel Lockers

      You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.

    Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later.

    Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

    Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store.

    Download the app:

    For Android
    For iPhone

    All questions and answers