Paying fees upon delivery

Costs associated with your parcel?

Costs associated with your parcel?

From now on you can pay the postman with mobile banking

  • Fast, easy and safe
  • With your banking app or the Payconiq by Bancontact app
  • It is still possible to pay cash
Follow your parcel

This is how it works in 4 steps

1.

Upon receipt of your parcel, you must pay:

  • If the sender specifically chooses the mailing option 'payment on delivery'.
  • If your parcel comes from outside the EU and you have to pay import costs.

You can only pay import costs in advance via the My bpost app or Track & Trace. Read all about the new customs rules for purchases from outside the EU.

2.

Upon delivery at the door, the postman offers you the possibility to pay:

  • the precise mount in cash
  • with mobile banking via your smartphone
 
3.

When paying with mobile banking, the postman asks you to scan a QR code with your banking app or the Payconiq by Bancontact app.

Then enter your pin code.

4.

Both you and the postman will receive confirmation of the payment.

The postman will hand over your parcel.

 

bpost never asks you to pay for your parcel while it is still in transit, except for parcels from outside the European Union for which import costs must be paid. Always check whether a payment is required via the My bpost app or Track & Trace.

Perhaps you still have one of these questions