Question 1

How and where can I request proof of receipt?

Accepted Answer

You can request proof of receipt for registered mail in two ways:In the My bpost appAt a Post Office or Post PointRequesting proof of receipt in the My bpost appFollow these steps:Open the app and tap “registered mail” from the list of products that can be sent.From the options select “digital acknowledgement of receipt”.Confirm your order to request proof of receipt.Once your registered mail has been delivered you will see the signed proof of receipt in the app.Requesting proof of receipt at a Post Office or Post PointFollow these steps:Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.Fill out both forms.Check the proof of receipt box on the barcode label and the proof of deposit.Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.Drop off your mail item with the proof of deposit&nbsp;and proof of receipt at a Post Office or Post Point.Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.&nbsp;.custom_img{margin-top:2rem;}.custom_img img{width:100%;}&nbsp;

Question 2

What stamps do I need to frank registered mail?

Accepted Answer

How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.At a Post Office or Post PointIf you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.In the My bpost appYou can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.

Question 3

Can I prepare a registered mail item online?

Accepted Answer

You can prepare a registered mail item to an addressee in Belgium in the My bpost app. By doing so you don’t necessarily need to go along to a Post Office.Shipping label in the My bpost appYou can create a shipping label to affix to your registered mail item in the My bpost app. You then drop the item off:At a Post OfficeAt a Post PointIn a Red LetterboxAt the moment you cannot create a shipping label for your registered mail items on a tablet or a computer.At a Post Office or Post PointYou can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this.At the moment you cannot send registered mail in the form of an email with bpost.

Question 4

What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?

Accepted Answer

All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home.You can also prepare your registered mail item in the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.

Question 5

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging.Mail in an envelopeMake sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a label&nbsp;Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mm&nbsp;Required details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:of the addressee (on the front, lower-right corner)of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value:written in fullin EUROSOn the top you must attach a white paper with:the address of the sender and the addresseethe declaration of the value&nbsp;You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 6

How do I prepay my international registered mail?

Accepted Answer

Your international registered mail  is a priority shipment so you need the following stamps:a Priority stamp for the correct destination (Europe or World)&nbsp;a stamp for Registered MailYou can calculate the price of your international shipment with our price calculator.Not sure which stamps you need? Ask an employee in your Post Office or Post Point.

Question 7

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 8

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;

Question 9

Is there a prefranked solution for registered mail?

Accepted Answer

There are various ways to frank registered mail at home.In the eShop or at a Post OfficeYou can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit:10 prior stamps for domestic mail10 registered mail stamps10 proofs of posting for domestic registered itemsThe kit is also available in Post Offices.In the My bpost appYou can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.

Question 10

Can I prepare registered mail for delivery to a foreign address using the My bpost app?

Accepted Answer

At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.

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