Question 1

Can I prepare registered mail for delivery to a foreign address using the My bpost app?

Accepted Answer

At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.

Question 2

How can I follow my Registered Mail online?

Accepted Answer

Surf to Track &amp; Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

Question 3

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 4

How do I give a postal mandate to someone so they can accept my registered mail?

Accepted Answer

You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:download, complete and sign the postal mandate formgive a copy of both sides of your ID card to the postal proxyWhen the postman comes around, your postal proxy will be asked to show the following documents:his/her own ID cardthe completed mandate formthe copy of both sides of your ID card

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Can I prepare registered mail for delivery to a foreign address using the My bpost app?

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