Error message in the My bpost app - "could not connect"

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Hallo,

Bonjour,

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Guten Tag,

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The My bpost app will not be able to connect to the Parcel Locker if:

Your smartphone does not have access to your location and/or Bluetooth on your smartphone is not enabled.
You are not standing in front of the correct locker. Always check the exact address and number of the Parcel Locker in the e-mail you have received from us (sometimes there are 2 lockers in the same street).
Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).

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You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address.
When your parcel is sorted, you will receive an email confirming the planned delivery date and allowing you to choose a delivery preference, including the option for next working day delivery.
On the day of delivery, you will receive an email stating the time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered.
If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email.
If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email.

If the sender entered an incorrect address for the Parcel Locker.
If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
If you didn't remove your parcel from the Parcel Locker after 5 calendar days.