My secure delivery code was not accepted. What should I do?
If your code isn’t accepted, you may have mixed it up with another parcel you are expecting. In that case, the other parcel should have been left at a pick-up point close to you. Your parcel will also be dropped off at a pick-up point if there’s a technical issue at the time of delivery. Check your email, Track & Trace and the My bpost app to know where it’s been taken.
If you’re sure the code was right, contact our customer service to sort it out.
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If you didn't find an answer to your question?
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13.00 – 18.00
Saturday :
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